A third party uptime monitoring tool may be falsely reporting that a website is down. It's important to check that the website is actually down when the monitor reports that it is.
Often times, when a proxy service like CloudFlare is in place, the monitor will falsely report that the site is down.
Troubleshoot
- If the site is not actually down when the monitor claims it is
- Disable the proxy service, i.e. CloudFlare, to allow the monitoring tools to complete their checks.
- If the site is down
- Use a hosts file mod to determine if the issue is on the proxy service's end or on the server itself
- Continue normal troubleshooting
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