Submit Website Transfer Request

Here we cover the steps to follow to submit a Website Transfer Request (WTR) in AMP to move a website from another host to your InMotion Hosting account. 

Some things to know prior to submitting a WTR; the transferring of Domain Registrations is not handled during this process, and emails are only migrated if they are part of the cPanel backup.

All website migration services should be requested from the hosting plan where the website(s) / cPanel(s) will live on. Migrations services are available for a fee via our migration team. 

If the account you are working with has available Launch Assist time, the managed hosting team will ensure that it is included in the estimate of the time and cost required to complete the transfer.

If you choose to transfer your website yourself, we have a comprehensive and resourceful support center. Troubleshoot your issues with extensive step-by-step articles, education channels, and customer-driven community support forums.

Migrations requests will be completed for free as long as the customer provides and uploads a full cPanel account backup from their previous host to be restored as-is with InMotion Hosting. 

Any custom restoration request may incur additional service fees.

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Submit WTR

1. On the My Account page in AMP, locate and click the Website Transfer Request button
   
   
2. Click the Submit a Transfer Request icon
   
   NOTE: You can only have one ongoing request at a time.
   IMPORTANT: Launch Assist time is required to submit a transfer request.  If you don't currently have Launch Assist time, you'll see the option to request Launch Assist time instead.
   
3. Fill out the form on the following page
   
   
   1. From the External Host list choose the hosting company that is currently hosting your website(s)/cPanel(s)
      
   2. Confirm if you are currently hosting with a cPanel-based hosting provider
   3. Provide your username & password at your old host that would grant us access to your account for transferring website(s) files and database(s)
      NOTE: For the migration to be successful, we need access to all of your site's files & databases.
      TIP: If you have a link to access a direct cPanel login, that can be provided here.
   4. Advise whether you have 2FA enabled
      NOTE: When 2FA is enabled at the previous host, it may hinder our ability to process your request, and may cause additional delay. Please ensure you provide us with as enough information as possible to ensure we can access your old host to process your request.
      
   5. Provide us with any additional information that can help us to locate your data or any instructions that we need to know to better coordinate your migration requests
      
   6. Provide a list of website names or cPanel accounts that are involved with the migration
   7. Review the current Preferred Contact Method, or provide an alternate Email ID
      1. If using an alternate email
         1. Fill in the details in the popup for Add a User Profile
         2. Click Submit
            
            
   8. Choose between Standard or Priority Website Transfer
      NOTE: Customers with Priority Migration Requests are among the first in our queue to have their requests reviewed by the transfer specialist. Agents work between M-F 9am - 9pm and for priority migrations, initial follow-up occurs within 8 business hours. Due to various unknown variable(s), we are not able to guarantee a time of completion, but we aim to process all (Priority or Standard) requests within 1 - 4 business days.
4. Select Continue
5. Review the displayed information
6. Select Submit when ready to send your Website Transfer Request