Sometimes a page will have missing content unless the user is logged in and viewing the page.
This is typically caused by caching, and can be resolved by clearing all cache for a site.
This article details steps to fix the missing content so that regular visitors can view it.
Clear NGINX Cache
- Log into cPanel
- Find and click on the Cache Manager tool, located in the Software section
NOTE: If the tool doesn't exist in cPanel, the hosting plan is not using NGINX caching, and steps 2-4 can be skipped. - Select the relevant domain from the Domain dropdown
- Click Purge Cache
Clear WordPress Cache
- Log into the WordPress Dashboard
- If any caching plugins are installed, locate its setting to clear its cache
TIP: For many caching plugins, there's an option in the toolbar at the top of the admin dashboard. - Clear all Cache
- Check the site to see if the issue persists
Check Theme
- If the issue persists, find out the current theme in use
- From the admin dashboard, navigate to Appearance>Themes
- Make note of the active theme
- Change the theme to a WordPress default theme, such as Twenty Twenty-Three
CAUTION: Always make a backup before switching the theme.
TIP: If not available, install it using the Add New button. - Switch back to the original theme
- Check the website
- Make sure to clear NGINX and WordPress cache, if any exist
- If switching the theme doesn't work, try updating the theme, if any are available
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