cPanel Accounts Missing Post Migration

After a server migration, cPanel accounts may be missing from List Accounts in WHM. The websites, DNS, and email will still work but WHM will look as if they are completely missing.

This article will explain the process to resolve this issue.

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Rebuild Userdata

NOTE: This fix may require contact with support to fully resolve as this problem commonly happens after a server migration. It may also require an resync from the older server again or another restore of the cpmove files that were brought over from the old server.

1. SSH into the server as root
2. Rebuild the cPanel user data

   mv /var/cpanel/userdata /var/cpanel/userdata.orig; mkdir /var/cpanel/userdata; /usr/local/cpanel/bin/userdata_update --reset; /usr/local/cpanel/bin/fix_userdata_perms; /scripts/updateuserdatacache; /scripts/rebuildhttpdconf; /scripts/restartsrv_httpd

   TIP: For additional information on this process, see this article from cPanel.
3. Rebuild the user domain data and user cache

   /scripts/updateuserdomains; /scripts/updateuserdatacache; /scripts/rebuildhttpdconf && apachectl graceful

4. Force a UPCP on the server

   /scripts/upcp --force