Softaculous Incorrect Binary Permission

When trying to open Softaculous, the following error is displayed.

 Incorrect binary permission Child failed to make LIVEAPI connection to cPanel.

The error message typically occurs in cPanel when there is a problem with the permissions of a binary file necessary for making a connection to cPanel's LiveAPI. This error suggests that the binary file responsible for establishing the connection does not have the proper permissions to execute or access the required resources.

Resolving this issue involves checking and correcting the permissions of the binary file, ensuring that it has the necessary executable permissions and appropriate ownership to establish the LiveAPI connection successfully.

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Linux File Permissions

Change Permissions

IMPORTANT: This solution will require root access. If this needs to be obtained, follow the guide on requesting root access.

1. SSH into the server as root
2. Run the following commands to correct the permissions

   (
   chown root:root /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft
   chmod 4555 /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/bin/soft
   )

3. If the error persists, continue to the steps below to reinstall Softaculous

Reinstall Softaculous

IMPORTANT: This solution will require root access. If this needs to be obtained, follow the guide on requesting root access.

1. SSH into the server as root
2. Uninstall the existing installation by running

   yum -y remove softaculous-imh

   NOTE: In some cases, this may take some time to complete.  Be sure to let the uninstall fully complete before continuing onto the next step.
3. Remove all leftover files by running

   rm -rf /var/softaculous/

4. Remove all leftover Softaculous files tracked by cPanel by running

   rm -rf /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/

5. Reinstall Softaculous by running

   yum -y install softaculous-imh

   NOTE: The installation will take some time, typically between 10 and 20 minutes.  Be sure to let the installation fully complete before continuing on to the next step.
6. Try loading Softaculous again
   TIP: If the error persists, reach out to Technical Support.