Reset WHMCS Admin Password

If you forget your administrator password for WHMCS, there are a few steps you may need to take to reset it and regain access to the WHMCS admin area.  This guide will outline the steps to reset the password.

Request Password Reset

1. In a browser, navigate to the WHMCS admin area login
2. Select Forgot Password?
   
   
3. Enter the username or email for the account
   
4. Click the Reset Password button
   NOTE: Your site will now send you an email containing your login information.  If you do not receive that email, or receive an error when attempting to reset the password, follow the steps below.

Manually Reset Password

TIP: Review the official WHMCS documentation for other options for resetting the password. If the password reset email cannot be sent, follow the steps below to update the password in the database.

1. Log into the cPanel account
2. Navigate to the File Manager, located in the Files section
   
3. Navigate to the site's document root
4. View the configuration.php file
5. Locate the WHMCS database name listed for $db_name
   
   NOTE: WHMCS installations usually contain whmcs in the database name.
6. Return to the main cPanel
7. Navigate to phpMyAdmin, located in the Databases section
   
8. Select the database name from the left column
   
9. Click on the tbladmins table
   
10. Click Edit next to the administrator account to update the password
    
11. Type the new password in the password field
12. In the Functions drop-down menu, select MD5
    
    
13. Scroll to the bottom of the page and click Go to save
    NOTE: When the password is updated, it will be encrypted by the MD5 function.  Because of this, you won't be able to view the current password directly in the database.
14. Log into the dashboard with the new password