WHMCS User "Banned" Error

In WHMCS, a "banned" error typically occurs when a user or an IP address is restricted from accessing certain functionalities or services within the WHMCS system. This ban can be implemented for various reasons, such as suspicious activities, violation of terms of service, or security concerns.

When a banned error is encountered, the user or IP address is prevented from accessing the restricted areas or performing specific actions. WHMCS administrators can configure and manage bans through the system's administrative interface, where they can define ban rules, set ban durations, and review ban logs.

In this guide, we'll cover how to remove an IP ban from the WHMCS admin area as well as how to remove the IP manually in the WHMCS database.

Unban in Admin Area

1. Log into the WHMCS Admin Area
2. Select the Configuration icon (a wrench) in the top right
3. Select System Settings
   
   
4. Select API & Security
   
5. Select Banned IPs
   
6. If asked, enter your password to continue
7. Select the IP to unban by selecting the red - icon
   
   TIP: You can retrieve your client's IP by having them visit inmotionhosting.com/ip.
8. In the prompt, select OK to unban the IP
   

Unban from the Database

NOTE: While this can be used to unban any IP, it's most useful if you've accidentally had your own IP banned and so are unable to access the WHMCS admin area.

1. Visit inmotionhosting.com/ip and make a note of your IP
2. Log into the cPanel
3. Navigate to the File Manager, located in the Files section
4. Navigate to the site's document root
5. View the configuration.php file in the WHMCS site's document root
6. Make note of the WHMCS database name listed for $db_name
   
   TIP: WHMCS installations usually contain whmcs in the database name.
7. Return to the cPanel
8. Navigate to phpMyAdmin, located in the Databases section
   
9. Select the database name from the left column
10. Select the table named tblbannedips
11. Locate the row containing the provided IP address and click Delete to remove the record
    
    NOTE: This will remove the user ban and allow access.
12. Log into WHMCS again to confirm the issue is resolved

TIP: View the official WHMCS documentation for more details on IP Address Bans in WHMCS.