Email Not Working After Updating Domain IP

Here we cover what to do when the email for a domain is not working after updating the domain's IP address.

This can often happen after pointing a site to Wix or Shopify since the IP address is now pointed to another location but the email is still being handled by InMotion Hosting.

This can be resolved by updating the DNS for mail.domain.com to the InMotion Hosting IP and changing the MX record to mail.domain.com.

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Edit DNS Records

1. Ensure the domain's nameservers are set to InMotion Hosting
   TIP: If the domain is not using our nameservers, the DNS updates listed below will need to be made on the third-party nameserver instead.
2. Log into cPanel
3. Navigate to the Zone Editor, located in the Domains section
   
4. Locate the specific domain and click Manage
   
   
5. Verify that there was a change to the IP by reviewing the A record
   NOTE: If the A record for the domain is no longer pointed to the IP listed in the cPanel, the MX record will need to be updated.
6. Confirm that email should still be hosted by InMotion Hosting
   NOTE: If email is hosted elsewhere, use the remote provider's IP address instead.
7. Change the CNAME record for mail.domain.com to an A record and set it to point to the server IP
   
   NOTE: If mail.domain.com record does not exist, create a new A record for it.
   REPLACE: domain.com with the appropriate domain name.
8. Edit and update the MX record from domain.com to mail.domain.com
   
   REPLACE: domain.com with the appropriate domain name.
   NOTE: It can take 4 to 24 hours for DNS changes to fully propagate.
   EXAMPLE:
   NAME: mail.domain.com   TTL: 900   TYPE: A   VALUE: 12.34.56.78
NAME: domain.com   TTL: 900   TYPE: MX   VALUE: mail.domain.com
   REPLACE: domain.com with the appropriate domain name, and replace 12.34.56.78 with the server IP.