Point Email to Outlook 365

These steps detail how to adjust DNS records and Email Routing within cPanel to point email to Outlook 365.

Making changes in the InMotion Hosting DNS Zone Editor using cPanel requires the domain to use InMotion Hosting nameservers. Otherwise, the changes will not update on the web. If the domain uses third-party nameservers, DNS changes would need to occur in the third-party DNS zone.

Additionally, always remember that DNS changes can take 4 to 24 hours to fully update/propagate.

Related Articles

Getting Started with cPanel
Add MX Record in cPanel 
Add CNAME Record in cPanel 
Add TXT DNS Record in cPanel

DNS Changes for Outlook 365 Email

1. Log into cPanel
2. Navigate to Zone Editor, located in the Domains section
   
   
   1. Locate the specific domain and select Manage
   2. Locate and edit or create the following DNS records: 
      NOTE: Refer to the articles related to adding an MX record, adding a CNAME record, and adding a TXT record within cPanel.
      CAUTION: Remove the previous MX record completely. Leaving the old MX record present can cause email delivery interference.
      

      MX Record:
      Name : @
      Type: MX 
      Priority: 0 
      TTL: 3600
      Value: domain-tld.mail.protection.outlook.com
      
      CNAME records:
      Name: autodiscover 
      Type: CNAME 
      Value: autodiscover.outlook.com
      
      Name: lyncdiscover 
      Type: CNAME 
      Value: webdir.online.lync.com
      
      Name: sip 
      Type: CNAME 
      Value: sipdir.online.lync.com
      
      Name: enterpriseregistration
      Type: CNAME 
      Value: enterpriseregistration.windows.net
      
      Name: enterpriseenrollment 
      Type: CNAME 
      Value: enterpriseenrollment.manage.microsoft.com
      
      SPF Record:
      Name: Domain
      Type: TXT 
      Value: v=spf1 include:spf.protection.outlook.com -all
      
      SRV Records:
      Type: SRV 
      Name: _tls._sip              
      Priority: 100 
      Weight: 1  
      Port: 443 
      Target: sipdir.online.lync.com
      
      Type: SRV
      Name: _tcp._sipfederationtls
      Priority: 100
      Weight: 1
      Port: 5061
      Target: sipfed.online.lync.com

      REPLACE: @ with the full domain name.
      TIP: For the name of each record, cPanel will append the domain to each name being entered. For example, the autodiscover record's name will be formatted as autodiscover.domain.com. This is normal.
3. Obtain and install the DKIM records
   1. Log into Microsoft at security.microsoft.com/dkimv2
   2. Select the domain
   3. Click Create DKIM Keys
      NOTE: This will provide 2 CNAME records that will need to be added in the Zone Editor.
   4. Create the CNAME records in the Zone Editor
4. From cPanel, navigate to Email Routing, located in the Email section
   
   
   1. From the Domain dropdown, select the appropriate domain
      
   2. Select Remote Mail Exchanger
      
      
   3. Click the Change Button