When you contact us, we must verify your account access via one of the approved verification methods listed below before any account-specific details or modifications can occur. Here we describe how to properly verify an account during an ticket, chat, or call using the currently accepted forms of verification.
During a live contact, if you are not able to provide any of the accepted forms of verification, a representative may attempt to assist using the primary contact's email address and/or phone number. This is why it is vital to keep your listed contact information up to date if you are the primary.
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How to Verify
- The accepted forms of account verification on Tickets, Chats, and Calls are as follows
- The last 4 digits of any credit card on file
- A Passphrase, which we strongly recommended
- Customer Passphrase, which allows full account access
- Developer Passphrase, which only allows Technical Access to make modifications to a site but no contact or billing information
- The AMP Hashcode, which is located in AMP on the GET SUPPORT page and automatically rotates every 30 minutes as a security measure
- Additional methods of verification for tickets
- From the GET SUPPORT page, when logged into AMP, a verified email can be submitted to the appropriate department
- If you are the Primary Contact on an account, replying to an email sent directly from our company using the primary email address on file will verify the ticket
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