Submit Verified Ticket

When it comes to getting support from us at InMotion Hosting, submitting a verified ticket to the desired department in AMP is the best way to do so. The email will be verified when you follow the steps below, allowing our agents to assist you quickly.

This is because all tickets are handled in the order they are received, and if not verified, the first reply will ask for verification. Then, your reply with verification will be put at the bottom of the ticket queue.

We have a system in place that can suggest articles like this one to assist you with your request. To receive these suggestions, you will need to create an email subject that encompasses your request.

If you are experiencing an urgent request, contacting us live via chat will lead to a quicker resolution. 

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What to Include in Your Ticket Request

• Technical Support Tickets
  • The exact nature of the issue
  • When the issue occurs
  • Steps to duplicate the issue
  • If there any changes made just prior to the start of the issue
  • The software and version are you using
  • Is it a base install, or are plugins/modules added
  • If the software supports it, is caching enabled
    
• Customer Service Tickets
  • The exact nature of the issue/request
  • Steps to duplicate the issue (if applicable)

Submit Verified Ticket

1. While logged into your Account Management Panel (AMP), locate and select the Get Help button in the top-right corner
   
2. Select the appropriate department from the drop-down menu
   
   
3. Add a ticket subject
4. Add a detailed message about the issue using the guidelines listed above
   
5. Attach files or add a screenshot if necessary
6. Click Submit, which will create a ticket using a unique hashcode from within your AMP that will auto-verify your contact
7. Wait for an email reply to the Primary Email on the account