Missing cPanel Account

In WHM, an account owned by root may be missing under List Accounts if WHM is being accessed as the primary cPanel account.  While the root user can see all accounts, each reseller cPanel can only see the accounts it owns.

This guide explains how to view the accounts in Root WHM in order to determine if any are owned by root or another reseller.  If so, the account ownership can be modified, allowing the cPanel account to be visible to the correct WHM user.

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Change cPanel Account Ownership
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List Accounts

IMPORTANT: This solution will require root access. If this needs to be obtained, follow the guide on requesting root access.

1. Log into Root WHM
2. Navigate to List Accounts, located under Account Information
   
    
3. Under the Reseller/Owner column, make note of any accounts owned by root
   
4. If desired, change the ownership of the accounts
   NOTE: This will allow you to see the accounts when logged into WHM as the primary cPanel.