Error on cPanel Account Creation

This article discusses how to resolve DNS errors that occur when creating a cPanel account.  The error message may reference the zone already existing, the DNS already existing in the cluster, or the domain already existing in the userdata.

The error messages are as follows:

Account Creation Status: failed
(XID hs7fxk) The domain “domain.com” already exists in the userdata.

Account Creation Status: failed
(XID ybc8v3) A DNS entry for “domain.com” already exists. You must 
remove this DNS entry from this server or all servers in the DNS cluster to proceed.

Related Articles

Create cPanel account in WHM
Change DNS Records Using cPanel Zone Editor
Zone Editor/Manager Error in cPanel or WHM

Domain Exists in the Userdata

NOTE: If the cPanel being created is using an addon domain or alias domain that is already added to another cPanel, an error will occur when attempting to create the cPanel account stating that the domain already exists in userdata.  To fix this the domain will need to be removed from the existing cPanel.
TIP: Addon domains can be split into their own cPanel: Convert addon domain to cPanel account.

1. If the correct cPanel is not known:
   1. Log into WHM
   2. Navigate to List Subdomains under Account Information
      
   3. Find the offending domain under Addon or Parked Domain and find the user with the domain under User
      EXAMPLE:
      
      
   4. Now that the correct cPanel is known, continue to Step 2
2. If the correct cPanel is known:
   1. Log into the cPanel with the offending domain
   2. Navigate to Domains in the Domains section of cPanel
      
      
   3. Select Manage next to the domain under Actions
      
   4. Select the option to Remove Domain 
      
      
   5. Once the domain is removed, then attempt to create the cPanel account again

DNS Entry Already Exists

IMPORTANT: This solution will require root access. If this needs to be obtained, follow the guide on requesting root access.

NOTE: After Removal of a cPanel account there are times when Root WHM will save the DNS Zone and an error will occur when attempting to recreate the cPanel account stating that the DNS entry already exists on the server. To fix this the DNS Zone must be deleted in Root WHM.

1. Login to Root WHM
2. Navigate to Delete a DNS Zone under DNS Functions
   
3. Check the box for the domain that needs to be removed
4. Click the Delete button
   
   
   1. A new page will appear confirming which DNS Zone is being removed
   2. Click Delete to remove the DNS Zone
5. A message may appear saying Removal Complete
6. Attempt to create the cPanel account again